Returns
Our Returns Policy
We want you to be completely happy with your purchase. If you’re not satisfied, you can return most items within 30 days of receipt. Items must be unworn, unwashed, and in their original condition with tags attached.
How to Return an Item
Returning an item is easy:
- Log in to your account on thestylesibyl.com
- Go to ‘Order History’ and select the item(s) you wish to return
- Follow the instructions to generate your returns label
- Package your items securely and attach the returns label
- Drop off at your nearest post office
Return Methods
We offer several return options:
- Standard returns via post
- Express returns for faster processing
- In-store returns (available at selected partner locations)
Refund Processing
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. The time it takes for the refund to appear in your account depends on your bank or card issuer.
Return Conditions
To be eligible for return, items must:
- Be in original condition
- Have all tags attached
- Be in original packaging
- Not show signs of wear or use
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Intimate apparel
- Swimwear
- Earrings
- Face masks
- Final sale items
Exchange Policy
We currently do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order on thestylesibyl.com.
Return Shipping Costs
Return shipping costs depend on the reason for return:
- If the item is faulty or incorrect: We cover return shipping
- For change of mind returns: You are responsible for return shipping
Faulty or Damaged Items
If you receive a faulty or damaged item:
- Contact us within 48 hours of delivery
- Provide photos showing the issue
- Include your order number
We will arrange a replacement or refund and provide a prepaid returns label.
International Returns
We accept returns from international customers. Return shipping costs are the responsibility of the customer unless the item is faulty. Customs duties and taxes are non-refundable.
Return Status
You can track your return status by logging into your account on thestylesibyl.com. We will also email you when we process your return.
Sale Items
Items purchased during sales are eligible for return within 30 days, provided they meet our return conditions.
Gift Returns
Items received as gifts can be returned for store credit. The credit will be issued to the original purchaser.
Promotional Items
If you return an item that was part of a promotional offer, the discount may be adjusted in your refund amount.
Return Exceptions
Some items may have specific return conditions. Please check the product description for details before purchasing.
Need Help?
For any questions about returns, visit our Help Center on thestylesibyl.com or contact our customer service team. We’re here to help Monday through Friday, 9am-5pm.